Wednesday, December 1, 2010

DTI and NTC Accepts Complaints Online

Ostensibly to help wronged retail and service provider customers, the Department of Trade and Industry (DTI) and the National Telecommunications Commission (NTC) have set up online complaint forms.

The Consumer Complaints System of the DTI lets users enter their name, contact information, and the name of the establishment or person they want to complain about. Users can also upload two files (at the very least a scan of their proof of purchase) to provide further details. Got a complaint regarding a company or store’s deceptive businesses practices?

It’s more or less the same thing with the NTC system, but there’s no need to upload documents scans. I find funny the double question marks funny though: “Have you tried to contact and resolve the issue with the company in question??” If you have a complaint against Smart, Globe, Sun, or any other company who provides you with communication services.

I personally don’t know how effective either site is, but for anyone who’s tried lodging a complaint online, feel free to share your experience in the comments.

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